The questions we get most often.
Formats, planogram systems, turnaround, delivery specs, and how the pipeline handles edge cases — answered directly, without the sales gloss.
Frequently Asked Questions
We accept PNG, JPG, JPEG, WebP, and BMP files. For best results, provide the highest resolution available. We deliver in PNG with transparency, or any format your planogram system requires.
We deliver images compatible with all major space planning and planogram platforms. Just share your system's specs — file format, naming convention, resolution, and folder structure — and we'll match them exactly.
You provide a product list (Excel, CSV, or similar) with product IDs, names, and barcodes. We cross-reference every image against your database to ensure correct file naming, detect duplicates, and validate that every asset maps to the right product record.
Multipack composition takes a single product image (e.g., one can) and replicates it side-by-side to represent how a multipack appears on the shelf (e.g., a 6-pack). This is common in beverage and packaged goods planograms.
Turnaround depends on volume and complexity. Small batches (under 50 images) are typically processed within 1-2 business days. Larger projects are scoped individually — we'll provide a timeline with your quote.
Yes. Our background removal handles product photos taken against any background — white, colored, textured, or environmental. We also provide manual touch-up for complex cases where automated processing needs refinement.
We offer a Product Image Building service where we construct product visuals from package templates and brand assets. This is useful for new product introductions or when physical samples aren't available for photography.
Yes. We provide image library audits, analytics on asset coverage, and ongoing maintenance — ensuring your planogram image library stays current as products are added, updated, or discontinued.
Use the contact form to get started. We'll set up a secure file transfer method based on your volume — cloud storage links, FTP, or network share, whatever works for your team.